Thank you for choosing Prima Pediatrics. We know you may have a lot of questions regarding your visit to our office. We have put together a few of the most frequently asked questions here and hope you can feel more comfortable about your time with us.
What to Expect
A pleasant, comfortable first visit builds trust and helps put the child at ease during future visits. We want your child to enjoy getting to know our doctors and staff, so we work hard to establish this bond during every appointment to our office. During your initial appointment, we will explain everything in detail and answer any questions you may have.
We look forward to meeting you and your child and providing the highest quality, comprehensive medical care you expect and deserve.
What to bring to your first visit
- Your child’s insurance card
- Your child’s immunization records
- Any other pertinent health information you may have
- Filled out New Patient Documents
On your first visit please, we recommend you arrive a few minutes early. This allows extra time to process necessary documents, verify insurance and ensure plenty of time to get acquainted with our office, our doctors and staff.
All office visits are by appointment only. When scheduling your appointment, please let us know the reason for the visit so that we can allow the appropriate amount of time for your child. We value your time and attempt to keep to our schedule but emergencies, and phone calls can derail us. We will attempt to notify you if we are running late. If your schedule will not allow you to wait, we will offer you the appointment with one of our other providers. In return, we would appreciate the courtesy of your calling to cancel if you cannot keep an appointment or if you will not arrive on time. We ask that you arrive 10 minutes prior to your scheduled appointment.
Same day appointments are available. Only the primary acute condition will be addressed at the visit.
Please keep us informed of any changes in your address, health insurance, or home, work or cell telephone numbers.
Insurance and Payments
We appreciate that you have entrusted us with the healthcare of your children. As a commitment to our patients and to accommodate their healthcare needs, we participate with the majority of PPO, Medi-cal, Regal, Lakeside and Preferred IPA managed care plans.
Be assured that your billing department will continue to be aggressive in their attempts to collect appropriate payments from your health plan, however, the ultimate financial responsibility for your child’s health care rest with you.
Payment, including that for your insurance co-pays and for non-covered services, is expected at the time of visit. For your convenience, we accept Visa, Mastercard, American Express credit cards, checks and cash. Your insurance plan may restrict you to specific diagnostic facilities, labs and/or hospitals. Please become familiar with the provisions of your plan as we do not have access to that information.
Routine questions, appointments, billing information, requests for referrals, prescription refills are handled during regular business hours. For non-urgent advice it would be helpful when leaving a message if you could please include pharmacy information, correct contact information and telephone numbers, patient date of birth, and if mother has a surname at work different from that of the child please let us know. Please understand that patient care and emergencies take priority over non-urgent telephone calls, but we will return your phone call as soon as possible.
After Hours Call
We are available for emergencies 24 hours a day, 7 days a week. In the presence of a true life- threatening emergency, call 911 or go to your nearest emergency room. After hours calls are made to the same office number but are handled by an answering service, which helps us triage calls by asking basic information. Please assist the operator by answering these questions. There often is a large volume of calls and only when we have the appropriate information can we better serve our patients.